Frequently Asked Questions

Absolutely anywhere! MorClick is fibre infrastructure, telephone line, and mobile signal tower independent. This means that our satellite offerings are available everywhere – no matter how remote your location is. Apart from your equipment installation and subscription, all you need is a clear view of the sky.

Yes. Satellite Internet is considered to be more secure than other means of connectivity. This is because intercepting the beam between the dish and the satellite is far more difficult than intercepting the signal in a physical cable.

When using satellite imagine a giant beam being sent when you click send on an email up to the satellite. The email is broken down into digital pieces that only our satellite can piece back together – keeping your confidential data more secure than terrestrial Internet!

MorClick is committed to ensure fair Internet access for all our satellite broadband subscribers. To ensure this, we vigilantly maintain a special Fair Use Policy to safeguard equitable balance Internet access for all subscribers.

As per your Contractual Terms & Conditions, our Fair Usage Policy covers the following:

5.14.1. The Fair Usage Policy (FUP) is our super simple way of protecting the integrity of MorClick. As with all acceptable usage policies, if you use more than a certain, predetermined “fair” amount of data (your FUP threshold) in a given timeframe, you stand to be restricted to slower speeds during peak times, in order to allow other users to access the network fairly.

5.14.2. Each line speed has its own FUP threshold.

5.14.3. The FUP is subject to change from time to time.

5.14.4. Uncapped generally mean there are no limits but you could see a reduced speed once a threshold is reached. You will find the reduced speeds that would be imposed on the Application Form

5.14.5. The uncapped price plans do not have out-of-bundle rates.

5.14.6. We reserve the right to terminate the contractual relationship with customers who regularly breach the fair usage policy for Service price plans by more than 100% on no less than 30 days prior written notice.

5.14.7. A customer cannot load a top-up bundle to restore the speed on an uncapped price plan.

All MorClick products include unlimited data thresholds & ensure Fair Use Policy (FUP):

Yes you can! There are three options available to you to check how much data is being used on your package:

1. Call the MorClick call center on 010-593-0880;
2. Email us on customercare@morclick.co.za;
3. Log into our YahClick powered network on https://selfcare.yahclick.com/YAHS_PRT_CC_Login

Make sure that you have your Service Number (SAN) and your Equipment Serial (ESN) ready, as you will require them to log in. When inputting your ESN password, only use the numerical part of the number. For example, if your modem serial number is “BY001312345A6”, your ESN password will be “1312345”.

To ensure fair access, soft throttling speed management is implemented on disproportionate data usage as follows:

Yes, you can! MorClick Satellite Internet Solutions puts entertainment and working from home at your fingertips.

MorClick Satellite Internet Solutions are ideal for:

• Streaming videos, music and movies;
• Video conferencing;
• Working from home;
• Online shopping;
• Online banking;
• Holiday planning;
• Web surfing;
• Social Networking like Facebook, Instagram, LinkedIn, Pinterest, more!

For example, Netflix streaming requires a download speed of 1.5 Mbps for low quality, 3 Mbps for SQ quality, and 5 Mbps for HD quality, so any of MorClick’s Satellite Internet Solutions can comfortably handle any binge-watching needs!

It is also ideal for streaming music via applications like Spotify and Napster. Music giant Spotify for example only requires .096 Mbps of speed for streaming on your phone and .1670 Mbps to listen on your computer or tablet.

MorClick also delivers good video chat capability. Video chat users, according to Skype, need 1.5 Mbps download and 1.5 Mbps upload, while video calls with multiple people need 8 Mbps to download.

Yes. MorClick is sufficiently fast, robust and reliable to support students to fully and successfully participate in online learning experiences; including access to online learning tools, web-based rich content (such as video), interactive digital textbooks, e-books, online assessments and student & teacher conferencing.

Yes, “turn-based” games, such as casino games, and strategy games, such as chess, will work fine as will popular Facebook games like Candy Crush.

You will be able to download games and game updates and use the streaming video and music services offered through your gaming system. However, the majority of real-time, multi-player games played on Xbox LIVE and PlayStation will not work over any satellite Internet service, due to transmission latency.

There is a half second delay with satellite Internet service caused by distance that data needs to travel up to the satellite and back again. Therefore, time-sensitive applications that require fractions-of-a-second user inputs (such as multi-player “twitch” games or real-time equities trading) are not supported by MorClick’s Internet Satellite Solutions.

MorClick partners with the communities where we install, making support and service a part of the community revenue stream. This means that should you ever encounter problems – the appointed service provider is in your community and available to answer questions and provide solutions.

We are affordable. MorClick invests in our customers by providing free standard equipment infrastructure and installation*. MorClick offers different package options to suit your needs.

In a nutshell, MorClick’s Satellite Internet Solutions simply works as follows:

Your smart device sends a signal request through your modem to your MorClick satellite dish and then up to our orbiting satellite, which sends a signal to us. Then, we transmit the signal back to the satellite, then to your dish, your modem, and finally, your smart device. All of this happens in less than half of a second!

MorClick partners with local businesses to help you subscribe in three easy steps:

1. Process the order
2. Install the standard equipment terminal, including the satellite dish and modem
3. Activate the service

It can be mounted on a roof, wall or via a pole mount on the ground. We cover up to a distance of 60kms!

Yes, the traffic classification and priority queues are the same for all MorClick Plans.

Our services deliver headline speeds in the following as follows:

The aim here is to ensure that our subscribers do not notice the effect of the weather on the signal. The service is designed to cope with most weather conditions, including wind speeds of up to 100mph. During periods of extremely heavy rain or snow, the radio signals may become attenuated (reduced). There are sophisticated, automatic measures to effectively increase the power of your system to compensate for any attenuation by using Adaptive Coding & Modulation (ACM). ACM enables the system to automatically react to the effects of rain fade.

Yes, all of our packages support standard VOIP applications like Skype, IMO etc. Latency times associated with satellite broadband may cause a short delay (~1second) between you speaking and the other person hearing.

No, the MorClick Satellite Solutions do not require a telephone line. It is a bi-directional satellite system, independent of telephone lines.

When the number of people using the network simultaneously increases, the Internet speed may reduce. Think of broadband as a tunnel with traffic moving through it. The more traffic in the tunnel, the slower traffic moves. In other words, you may find that during peak periods, your download speeds are slightly less than usual. This is a universal phenomenon that is commonly referred to as congestion on the network.

Our satellite system can connect to any smart device; PC, MAC, or laptop provided that there is a network card installed.

Yes, a wireless router can be connected to the MorClick Satellite Solution! The router mustn’t be not a network specific/branded router:

• Huawei or ZTE routers are normally pre-loaded with network firmware that do not integrate;
• The router will not require a SIM;
• MorClick can supply the Outside Cambium E500 router & amortize the price over 24  months. This will cost only an extra R200p/m over your 24-month contract;
• The Indoor Cambium will only cost an extra R200p/m over your 24-month contract.

A ping is not a reliable test for connectivity or speed. The reason for this is that a Satellite is based in a geostationary orbit approximately 36,000 km above the equator. Due to the distance it has to cover, it will normally take approximately 600ms.

Added to this, a ping is classified as low priority command by networks. This means that all other applications will be processed before the ping command!

As there is no acceleration applied to the ping command, this can sometimes cause increased ping times or even a ‘time out’ – making it an undependable speed test.

*Installation is free while stocks last, for up to a distance up to 60km.

MorClick cannot guarantee DSTV Now streaming quality due to DSTV’s caching setup. This means that you could experience buffering when streaming DSTV based on the content you are viewing and the level of network congestion at the time of viewing.

Running a VPN (virtual private network) over a satellite network is not an ideal configuration. The reason is that VPNs are encrypted requiring a high-bandwidth, low-latency network to function efficiently. Satellite networks have latency constraints due to the long distance satellite signals must travel.

For VPN services over satellite to work, your VPN provider needs to implement their own acceleration system. Should you wish to use VPN, please check with your VPN provider whether TCP acceleration is available before ordering our satellite service.